Our goal is to ensure your complete satisfaction with every purchase. If you are not fully content, please review the detailed return and refund guidelines below:
Returns may be initiated within 30 calendar days of the delivery date (verified via your shipping tracking information). Requests submitted after this timeframe will not be accepted, and no refund will be issued.
To qualify for a return, merchandise must meet the following standards:
- Unworn, unwashed, and in original, resalable condition
- All original tags, labels, and packaging intact (where applicable)
- Free from stains, odors, damage, or any signs of use
For health and safety reasons, the following items are final sale and ineligible for return (clearly marked on product pages):
- Products labeled “Final Sale”
- Customized or personalized items
Direct exchanges for size, color, or style are not available. To obtain a different product:
- Place a new order for the desired item.
- Initiate a return for the original product (per the steps below) to receive a refund.
If you receive a defective, damaged, or incorrect item (e.g., wrong size/color), please contact our support team immediately.
Before returning any merchandise, complete the following steps:
- Send an email to [email protected] with:
- Full order number
- Return reason (e.g., “size discrepancy,” “faulty stitching”)
- Clear photographs of the item (mandatory for defective/incorrect products—must show the issue and original packaging)
- Our team will review your request within 2–3 business days and notify you of approval status.
- Approved returns will receive detailed instructions (including return address and shipping label, if applicable).
- Unauthorized returns (shipped without prior approval) will not be processed, and no refund will be provided.
Upon receipt and inspection of your returned item (allow 5–7 business days for processing after delivery to our warehouse), you will receive an email confirming refund approval or denial.
- Approved refunds will be credited to your original payment method within 5–10 business days.
- Note: Financial institutions may require an additional 3–5 business days to post the refund to your account (this process is outside our control).
If you have not received your refund within the specified timeframe:
- First, check your bank or credit card statement (refunds may appear as a credit rather than a separate transaction).
- Contact your bank or credit card issuer to confirm processing timelines.
- If the refund remains unaccounted for after these steps, email [email protected] with your order number and refund reference (if available), and we will conduct a prompt investigation.
For orders shipped to Canada:
- Import duties, taxes, and customs fees imposed by the Canada Border Services Agency (CBSA) or shipping carrier are non-refundable under any circumstances.
- For returned items, we will refund only the product price (and original shipping fees, if required by law and the return results from our error). Duties, taxes, and customs fees are excluded from refunds.
For additional questions or assistance, contact our customer support team at
[email protected]. We are committed to addressing your needs promptly.
